Sun Auto Tire and Service

Customer Service Representative - Round Rock

Job Locations US-TX-Round Rock
Posted Date 5 days ago(9/23/2022 1:05 AM)
Requisition ID
2022-1723
# of Openings
1
Category (Portal Searching)
Operations

Overview

Sun Auto Tire & Services operates multiple locations in the Central Texas area and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.

 

COMPENSATION: COMPETITIVE PAY DEPENDING ON EXPERIENCE

 

The Customer Service Representative is responsible for helping customers with questions or concerns regarding Sun Auto Tire & Services products and services by following the company’s store standards and expectations. Their duties include communicating with customers in-person, over the phone or via email, filling gout forms after each interaction to determine frequent customer feedback or questions.

 

Essential Roles and Responsibilities:

  • Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
  • Listen to and thoroughly document customer’s concerns.
  • Giving detailed explanations of services or products
  • Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns and warranty parts for individual customers
  • Other duties as assigned

Qualifications:

  • Prior experience as a Customer Service Representative
  • Professional appearance and proven ability to work in a process driven environment
  • Reliable Transportation
  • Ability to work a minimum of five days, including weekends

Benefits:

  • Competitive Bi-Weekly Pay
  • Tuition Reimbursement, up to $3,000 annually
  • Paid Vacation and Sick Time
  • 6 Paid Holidays
  • Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
  • Life Insurance (Company paid)
  • 401(k) Retirement Savings Plan with Company Match
  • Discounted Services on Personal and Immediate Family Vehicles
  • Opportunity for Advancement!!!

 

 

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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